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Tips for protecting your privacy

There are many ways to protect your privacy when using a computer or phone to access healthcare information and services. Here are some recommendations from the Digital Defense Fund. Read their full guide here.

1. Be mindful who you tell, and how you tell them.
Consider using an encrypted chat service like Signal when texting about private information. Make sure you trust whoever you share your story or situation with.

2. Use privacy-enabled browsing.
Privacy extensions and privacy-enabled browsers don’t track or store your personal information when searching + browsing. Or better yet, start at a directory like Plan C or ineedana.com to find services and resources - no browsing required. (These sites do not collect personally identifiable information).

3. Turn off location services on your phone.

If you're traveling or seeking in-person care, you can turn off location services to avoid your physical location being tracked. You can also turn off your phone entirely.

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4. Use an encrypted email address.
Use an encrypted email provider like ProtonMail when emailing about private information. To ensure that private information stays private, all participants in an email should be using Proton or you can send a password-enabled email.

5. Download a Virtual Private Network (VPN)
and disable ad tracking.
Using a VPN like Proton will hide your device’s IP address even if you are using public or shared Wi-Fi. You can also disable ad tracking on your devices; here's EFF's guide.

6. Disable ad ID tracking on iOS and Android
Disabling this will make it substantially harder for advertisers and data brokers to track and profile you, and will limit the amount of your personal information up for sale.

iOS

  1. Apple requires apps to ask for permission to access your ad ID.  To see which apps you have previously granted access to, go to Settings > Privacy > Tracking.
  2. You can set the “Allow apps to Request to Track” switch to the “off” position.
  3. Apple has its own targeted advertising system, separate from the third-party tracking for apps. To disable it, navigate to Settings > Privacy > Apple Advertising. Set the “Personalized Ads” switch to the “off” position to disable Apple’s ad targeting.

Android

On devices that have this feature enabled, you can open the Settings app and navigate to Privacy > Ads. Tap “Delete advertising ID,” then tap it again on the next page to confirm.